DSTV SWITCHED ME OFF AFTER PAYING ON TIME

I paid my account online using PayU service like I do every month. On the 6th Aug 21:35, Dstv disconnected me, I called the call centre and they said I will be reconnected and I should send them proof of payment, which I emailed 4 hours later. I was given case number *** to which they did not respond further. After being reconnected that night, they again disconnected me today 13 Aug and I called the call centre and they said I should send the proof again, when I told them I sent it and I have the case no, the agent said the payment doesn't appear and when i asked to send her the email so she can see it, she refused and said I should call the call centre again and speak to whoever answers the phone. <br> I then took to Twitter and chatted with the @DSTVcare guy and he asked me to send the proof, I sent him two statements, one has the R319 payment reflecting as Outstanding on the 31st of July and the other has the payment as processed on the 7th Aug. The @DSTVcare guy also claim to not see the transaction.<br> <br> I then called the Call centre again and they want me to reverse the payment and pay again manually with disconnection fees. <br> How do I pay when they have my money?