Dstv sux

I went to dstv website to schedule dstv disconnection to 08/08/2019. On 08/08/2019 I sent a message on twitter to reconnect my channels. The person i spoke to someone from dstv on twitter and s/he said that the channels are reconnected. Yesterday when i arrived at home i found out my dstv channels are not turned on, then i decided to contact them on twitter again today. This time i was asked to give them my details.i provide them but they want my decoder details to turn on my channels. Im not at home i can not give them my decoder details. then they refuse to turn on my services. I'm tired of dstv. I subscribe to netflix. I watch better things there without repeats. Iwould like to have my money back. They can keep their channels