1 reviews | Active since Dec 2015
DSTV suspends services although payment was received.
DSTV Internally reverse my payment and then claim that I have not paid my account. Call center is not capable to understand and solve my problem. Agency is not capable to solve my problem. DSTV suspend my services even though the Agency submits proof from bank that the payment was done. Totally unacceptable!
Dear Pieter,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pieter,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pieter,
Our records indicate when we received the payment of R771.38 on the 01.02.2018 this amount was duplicated on our system. In essence we only received one payment and not two. This resulted in a credit showing on the account on the 02.04.2018 the account was short paid when we received only the amount of R127.62.
The duplicated payment was reversed on the 07.06.2018, and because the account was short paid on the 02.04.2018, there is a balance of R771.38 due for payment.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
Hello Peter Team.
Best regards,
Dear Pieter,
Our records indicate when we received the payment of R771.38 on the 01.02.2018 this amount was duplicated on our system. In essence we only received one payment and not two. This resulted in a credit showing on the account on the 02.04.2018 the account was short paid when we received only the amount of R127.62.
The duplicated payment was reversed on the 07.06.2018, and because the account was short paid on the 02.04.2018, there is a balance of R771.38 due for payment.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
Hello Peter Team.
Best regards,