DSTv suspends my viewing when I have paid

I am Dstv subscriber since 2016, and until a few months ago I didn't have any billing and paying problem. From May 2020 I noticed that I was billed way more than I expected and this continued for June as well as this month. Today I woke up to a message informing me about the suspension of my services whereas I paid the subscription amount known to me for the package I'm using, on Monday 20th. When I called DSTv for further clarification the 1st lady I spoke to said I was billed for Joox I then asked how come because I understand that is a free service, she then transferred me to a certain Zimkhitha from Finance she said, who told me that I was billed for showmax when I claimed I never used the service she said I will have to prove that and she also mentioned they couldn't help me as DSTv I should contact showmax. I'm really dissapointed and hurt about this kind of poor service by DSTv.