ID
Itumeleng D

1 reviews | Active since Mar 2024

06 Jun 2025, 08:35

DStv suspends my access subscription even if I paid for it, just to make money of me by charging their so called reconnection fee.

I am not sure how long I am going to have to complain and writing bad reviews to get them to notice how wrong the things that they are, every month I have to be doing this, and am tires, why can't they let me enjoy my services in peace.

I paid for DStv subscription but yet they suspended my services, why can't you just be fair and only suspend the services that I did not pay for, namola, showmax and you did not load my data, one thing that upsets me the most is the fact that. you are still charging for the services that I do not have, the fact that you are busy with this campaign of quickly and unfairly suspending your customers services unfairly to *****ulently make a quick buck with the reconstruction fees is a disgrace.

We really need an alternative, we can't be bul**** by DStv like this, I know that I have to beg every month to get my services, if it's this it is that, DStv, please reconnect my access subscription because I paid for it.

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Replies (3)
ID
Itumeleng D's update06 Jun 2025, 09:10
Reviewer Update
I bet they will ignore me and won't bother answering me.
ID
Itumeleng D's update06 Jun 2025, 09:11
Reviewer Update
I mean as a loyal customer, having been with DStv for years, I deserve an explanation.
ID
Itumeleng D's update07 Jun 2025, 13:31
Reviewer Update
I have made payment of R370, for services that costs R327 that includes showmax, DStv access + internet, but they suspended my services on the 5th, and that is the day we make payment on, we are not given any grace period at all, I know for sure that for other people services are suspended on the 7th and it used to be like that for us as well, I do not understand why we have to be discriminated against and treated unfairly to by some individuals at DStv.

I am writing to ask you to please have humility, please reconsider your actions as they are not welcoming for us as your customers, please reactivate our services, we have made payment, we cannot continue to be bul**** by you every month and make these services unpleasant for us, I urge you to reactivate our services immediately.