DSTV suspended unfairly

On the 1st to 3rd we watched DSTV unpaid on the 4th it was suspected. On the 5th I paid R450 my normal payment till today my subscription is suspended it showed I owe R800 after I paid had balance of R375. On the 9th I decided to call spoke to consultant she said there is Disney channel told her I have no knowledge of it. She cancelled it and said I must pay R159. I asked her what was it for she said reconnection fee of R50 & insurance of R23. It came up to R73 and I have been suspended for 6 days so what was the R159 for. She checked told me the Disney channel started in October to be included. My line cut I called again spoke to another consultant she said they will have to listen to call made in October if it was made and if I gave consent. She said it will take 5-10 minutes she will callback. I waited 50 minutes she didn't return my call. I called again spoke to Siyabulela he said I must pay R159 I asked what for and he said reconnection fee. Asked him how because my line has been suspended for 6 days. He checked said in October I was charged R131 plus R17 for Disney channel . Clearly these amounts should be reversed so that my account can go back to normal and be reconnected. He took down my details and someone will contact me back. Till today there is no call and my channels still suspended. There WhatsApp communication is also useless they need to put consultants not robots to communicate with us