DStv Suspended Services but I paid and sent proof of payment

I paid R600 on my decoder on the 24th April but my services are suspended. I phoned and they requested a proof of payment which I sent to *** as instructed. I phoned again to follow up, the consultant kept me in hold for 20 minutes until I ran out of airtime. Why do I have to suffer like this when I have paid for the service. DStv has a bad service if I had options I wouldn't do a business with them. In this case they cannot blame it on delays due to lockdown because I sent them proof of payment and they just have to activate my services.