DSTV SUSPENDED MY SERVICES OVER AN UNAUTHORIZED DEBIT

Your company is such an inconvenience and a ****. We made a cash payment on the 6th of June as per usual, then we received a call from one of your Sales Consultants on the 10th of June offering us an upgrade to an Explora, we agreed for the application process to go ahead and were asked to give out our banking details so the exploras payments would go off via debit on the 15th of each month. The application was rejected cause we did not qualify for the upgrade according to your Consultant and we were fine with the outcome. On the 13th we received an SMS stating that a debit order would go off for the Explora whereas the application was not successful and for some stupid reason your consultant decided on her own that she would not remove our banking details from your system. On the same day the SMS came through I called your customer service to inform them, the guy who assisted me told me he would remove the debit order option because it was wrongfully authorized... Guess what, on the 15th the debit order went off and there were no funds on the account so it bounced, on the 17th our services were suspended and we've called in more than 5 times, being taken from pillar to post, nothing has been done, our services are still suspended and we have lost half a month's worth of our money for Kaak. To say I'm livid would be an understatement because I don''t understand how your people go ahead and change a payment option on our behalf without us authorizing it. What happens now??? Cause this is bull