DSTV Suspended My Account for Being In Credit - Still not sorted out after 5 phone calls and 24hrs later

I am a DSTV premium subscriber. My subscription was suspended for being "overdue". After two phone calls it turns out my account is actually in credit! After the 3rd phone call I was promised it would be sorted out. I got reconnected, only for me not to be able to use all the PVR Premium functions. I can only watch live TV. I cannot even watch my recorded programs and cannot record anything!

After a 4th and now 5th phone call, spending almost R50 on mobile costs and almost 24hrs later, it still has not been sorted. I continuously have to call back at my expense!!!!!, DSTV do not call me back, and there is no way to escalate this so I have to keep calling back and living in hope that someone will take the initiative to assist me and sort out my problem.

DSTV do not give you a refernence number so that your query can be tracked!