DSTV suspended and no appropriate feedback given

<p>On Friday 25/11/2016 I made payment of R360.00 into an incorrect account the Multichoice account with ref ********** 0 (Mr LNB Heeralall)</p> <p>This is my brothers inactive account , I did a change of ownership early this year and i wasn't advised that should i need to do a cash payment my ref no will change. I have always paid via debit order until this month it rejceted due to insufficient funds, hence i paid cash</p> <p>The services were suspended, i called and was advised to email that proof of payment and i did. The DSTV was reconnected and i received an email stating that this has now been resolved, even rated them.</p> <p>Today while at work i was advised at home that its again suspended, i called and was told to relate my story all over again and i did, even sent an email to a consultant. I am at work, dont have the proof of payment right now, this was already sent on Sat and the email adress used is different to my work email.</p> <p>I have received no feedback with this. No reconnection, no call, and my children cant watch TV</p> <p>I am appauled at the levele of competency, when i asked to speak to the team leader the consultant said they only communicate with them vai email.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>I need this resolved urgently, my kids are at home unable to watch TV due to incompetency from someone DSTV.</p> <p> </p> <p>I find it absolutely annoying , and totally unacceptable that this is taking so long to sort out</p> <p>Incorrect reference used: ********** 0 (payment on 25 November –cash at ABSA)</p> <p>Correct reference : ********** 1 </p> <p> </p>