DStv support staff belong to the dogs! ***** at work!

What?! Paid to reconnect service on the eve of the 20th, service doesn't get reconnected. Logged query via chat on the morning of the 21st, query gets escalated to payments department, service still not reconnected. Self Service site is **** at this point as it doesn't pick up or refresh my information. Today, I decide to logout and back in to both Self Service and Stream, password doesn't work. Fooken Hell! I reset password, and boom, profile seemingly belongs to somebody else (different name, email address, payment methods, the likes). At this rate, I am in the dogs. Try to get help from chat, an experience which now feels like I'm communicating with a faulty AI bot or an idiot. I give up and try to reset details myself. Not sure if issue is resolved, I happily stream my favourite past time... half way through second half, I get kicked out of Stream. I close app, and try to get back in - no profiles. I log out and try to get back in - incorrect details. Weh! I try to reset password, email address not found. Thixo somandla! Called their call centre this time, TWICE, I'm told I have products I have no recollection of signing up to, and/or that I should register to Stream because my account (now) does not exist. But they only have my ID number, my most sensitive information. I'm better off getting help from my infant. Help me make sense of this ordeal. Why must we suffer because of the Monopoly?