DSTV support service sucks!

I moved over to a month to month subscription after my Pricelock contract lapsed at the end of May this year. Every month DSTV payments still continue with the original debit order amount as before. On 6 July my service was cut off without notice and I contacted the call centre to find out what the reason was. call centre agent could not assist and 'escaleted' my issue which she assured me would be fixed within an hour. No change and one hour later I called again. New person told me again that she would have to escalate my issue. My service was restored 2 hours later. My PVR functionality doesn't work and Extraview is inactive. I have phoned 3 additional times and on 9 July I still have the same issue. Each time they tell me they will escalate my issue. I'm very frustrated and considering cancelling the subscription!