DSTV Support is pathetic! Unable to allocate of Funds.

I decided to reactivate my DSTV on Saturday 29 July for the rugby and made payment on the website. The payment wasn't allocated to my account so no rugby for me. After numerous calls to the call centre and far too many chat sessions I was told that they don't do allocations over the weekend and that someone would allocate it for me. In the interim, I re-registered on the site thinking that this would help; it didn't. Another week passed and after more phone calls and chat sessions I succumbed and paid AGAIN on Saturday 05 August. I logged another request and finally got a reference number from "Unallocated Escalations". I submitted the proof of payment and jumped through all required hoops. Fast Forward to 29 August and my service is disconnected. My original payment has still not been allocated so they expect me to pay again. Every call to the call centre is fruitless and the chat agents only reply after every 5 minutes and then close the chat interaction prematurely. I am out of ideas and just want my money back.