Dstv support - clueless and unapologetic

My service was disconnected for at least 3 to 4 hours in the middle of the day. I tried to contact customer support on the landline and could not get through. I then tried twitter. Responses were extremely slow and I was told that I must make a manual payment. When I informed the person that I have a debit order that went off on the 2nd June, they insisted that I have not paid. I called my bank who confirmed that the money went off as it does every month and has been for the past few years. The twitter support was not helpful or empathetic. They took a really long time to 'work on the account', gave me no indication of when I would be reconnected and told me they cannot reconnect me until they investigate. The effect was that I was made to feel like a *****. After being ignored on twitter, I tried the live chat feature. Finally someone was able to help me after a delay. This person reconnected me and said that the payment can be seen on his/her side. When I asked what the issue was though, I was told it's a 'technical glitch'. This is unacceptable. I did not get enough of an apology and I was not offered any compensation for an error that was not of my making. I think at the very least someone needs to contact me to explain the situation and apologise.