DSTV suddenly starts giving technical issues.

Item: DStv (MultiChoice)
Rating: 1

It's funny how this company works, now that my contract is up for renewal, my Explora now suddenly have technical issues and have been rebooting every 5 minutes.

Well DSTV my contract is ending Dec 2024, and that's the last, I will also leave like most of your thousands of other customers, there is better services now out there in South Africa.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

23 Sept 2024, 18:50

Hi Wally,

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply23 Sept 2024, 18:50

Official

Hi Wally,

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

24 Sept 2024, 11:42

Hi Wally,

Thanks for contacting us.

We are sorry to hear that and we understand your frustration.

Please check if your DStv Explora is on the latest software, you may follow the steps below.
Press the blue DStv button.
Go to Settings.
Select User Preferences.
Select General.
Select Download the latest software.
(If this option is greyed out, the decoder is already on the latest software)

After downloading the latest software, kindly visit the nearest DStv centre for testing if the problem persists.

Please use this link to locate the nearest centre https://www.dstv.co.za/mydstv/help/how-to-pay/walk-in-centres

We hope you find the above in order.

Regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply24 Sept 2024, 11:42

Official

Best regards,