DSTV SUCKS!! Suspension of PVR functionality

I went on holiday during December, suspended my PVR functionality and activate my holiday viewing. When I came back, I reactivate the service again, just to experience that about every forth day, the PVR functionality is suspended, because of an "arrear amount" of R31-42 that I owe DSTV. I don't even owe them the amount.Martha, a very arrogant lady, with no understanding of customer service even have the audacity today; "Pay the amount in, and we shall re-instate the service. Several calls were made, spent 31min and 18 min on the phone to get the problem solved. Lindiwe promised on 24 January 2018, ref number ********** i234 apologies for the problem and promise that it wouldn't happen again. Just to get them suspended again on 30 January 2018. Called again and spoke to Thokozile, ref no. ********** i238. Problem still there and not resolve. In the meantime, I pay for a service that I cannot even use!!!