DSTV SUCKS! Service suspended but payment was made

I paid my DSTV monthly subscription by EFT from my FNB account like any other month on Thursday 30 January 2020. I then received a sms on Saturday stating that my service will be suspended due to non payment. I called DSTV customer service and sent through the proof of payment by email as requested. On Sunday however my DSTV was disconnected, regardless of the fact that the call centre agent told me that the payment was loaded and the matter was resolved. Customer service reconnected my DSTV. On Tuesday 4 February 2020 I received another sms stating that my service will be suspended due to non payment. So I waited to see what was going to happen as the consultant I spoke to on Sunday assured me that it's not going to happen again. And then you won't believe what happened, my DSTV was disconnected today 5 February due to non payment. By now the amount of R904 grew to R1003. So I called again today and was told that there is an issue with FNB not paying DSTV! Utterly bull****! If this is the case however then DSTV should take up the matter with FNB and not disconnect my service, that is why I sent through the proof of payment. I did everything I was asked to do to proof to DSTV that I have paid but seemingly that is of no importance whatsoever! I haven't seen anything like this in my life! To pass the buck is not the way to do it, somewhere someone made a huge mistake and that cannot be attributed top anything else than DSTV's incompetence.