DSTV SUCKS. GET NETFLIX, SHOWMAX, PRIMEVIDEO, DISNEY ETC

No wonder you are losing business to steaming services...your service is appalling. You should be holding on to the few last customers that you still have for now and treating them like royalty for their loyalty, but no, you treat them like ****. I've had the same issue since May 2023 and nobody seems to bother with helping me. You disconnect my service every 3 days and I have to phone in and ask why. You tell me the same reason every 3 days and I prove to you every 3 days that the fault is on your side. You admit fault every 3 days, reconnect and pretend to care, then disconnect the service again after 3 days. This is unfair because I'm paying for a service of which I'm not receiving. Every 3 days, I get told that the matter has been escalated and that someone will phone me back, but instead of a callback, I get a disconnection and I'm the one who has to phone in and spend nothing less than 30 minutes on the phone. This is my airtime that I'm using, and non of your call center agents offer to phone me back. They don't mind placing me on hold for 30 minutes.

I spoke to several managers regarding this matter, but non seem to care. All they do is act like they care, act like they understand, act like they sympathize and say that if they were in my shoes, they'd also feel the same way, but guess what, nothing gets done still. They all admit that they can see my successful payments and that it's your system which reflects a duplicate payment and it reverses "both payments". It's not me who does the reversal, but your system. I have sent you proof of payment, my ID copy and bank statement as proof. This is annoying.

I have spoken to Lydia Anderson on ***, spoke to Darryl Bailey on ***, spoke to Tebogo Mdhluli on ***. An email was sent by one of the many people I have spoken to in the past 5 months to ***. Another email with reference number ***0 was sent to ***, but still, like clockwork, on the 3rd day you disconnect.

Let me guess, this post will be ignored as well right?. I hope the streaming platforms get you guys out of business for good and you shut your doors and lose your jobs because your don't care about the very same subscribers who keep your business alive.