DSTV Sucks
My Discussion with DSTV online chat This is my chat trying to get my service up and running for over an hour
DStv Now Typically replies within 3 minutes
N
DStv Now Welcome to DStv Now. How can we help you ? i need dstv now 3:47 PM
Nomfuneko How can I assist you? Hi I wouldlike to sign up for dsta now Helloooooo This is really working out well are you there? 3:49 PM
Nomfuneko Please make sure that you're registered for connect ID by clicking on this link http://campaigns.dstv.com/connectid/. You will be prompted to put in your email address as well as your preferred password. Once you have done that, you will need to use your email address as your username for login in and that password that you would have created.
3:50 PM
Nomfuneko Please follow this link http://campaigns.dstv.com/connectid/ i do not get the pin sent to my phone I give up 3:55 PM
Nomfuneko May I have your sign in e-mail and smartcard number/customer number or I.d number 3:55 PM
Nomfuneko Your profile is linked to jeremy@....... please change it to the new email 3:56 PM
Nomfuneko You also do not have active services on your account, please make a payment towards your account i have upgraded to premium and you have deducted the old payments off of my account every month 3:57 PM
Nomfuneko I have changed the e-mail i bought a new service 3 months ago and registered on *** Just upgraded to premium just now 3:58 PM
Nomfuneko Thank you, please wait a moment while I access your account it now seems like I have 2 active accounts an hour ago
Nomfuneko Your services are not active You need to make a payment of ZAR 747.***75 says it is an hour ago
Nomfuneko To cover you from 04-10-2019 to 01-11-***9128 Both of those are active I only require 1 an hour ago
Nomfuneko There is no active decoder on your account all I want is dstv now the active decoder is H*** x ***5 an hour ago
Nomfuneko You won't be able to access DStv Now until the payment is made you take the payment off every month it was a R28 a month that I just upgraded LinkedUnlink Package:DStv PremiumActive Device:DSD4137 SC no:*** Name this smartcard:Rename DTHIUC Package:DStv PremiumActive Device:DPS500 SC no:*** This smartcard is linked to another profile. an hour ago
Nomfuneko Yes, when you upgrade the payment should be made immediately or you will only be able to view on decoder until you make a payment give me the payment details or credit card option please an hour ago
Nomfuneko Banking details are as follows; Bank: ABSA A/c Name: Multichoice A/c#: *** Ref: Your Account No what is my account number an hour ago
Nomfuneko It's *** How muchthe bank says that account number is wrong 42 minutes ago
Nomfuneko Which account number? Once Off Menu Sorry! Reference Invalid For Dstv: Capture The Customer Number That Is Appearing On The Statement Or Call The Multichoice On *** For Assistance.
Error code: 133
*** *** hellooooo 37 minutes ago
Nomfuneko Please take a screenshot
35 minutes ago
Nomfuneko Please try to use *** for both references ok same thing you sure you have the right account number? 32 minutes ago
Nomfuneko Please send the screenshot of the error so I can inquire about it
30 minutes ago
Nomfuneko Please send the screenshot of the error you get that says the reference is incorrect
27 minutes ago
Nomfuneko Please access this link and try to pay from our website https://payat.io/dstv/ trying with zapper not going through this sucks 20 minutes ago
Nomfuneko Please choose a different payment method i did and received a pin from the bank then finished and it went to payment type so not sure if it went through or not this is really a terrible way of doing business, i am so close to just closing my account and let DSTV die the death that they deserve again, for gods sake what is wrong with your system\ 13 minutes ago
Nomfuneko Did you get a notification that money was deducted? It did go through Your services are active then i have paid twice how to i get dstv now to work it wont let me login 9 minutes ago
Nomfuneko Let me check if the payment reflects twice What error do you get when signing in? this is so ****** frustrating 404 now i remember why i cancelled way back then 7 minutes ago
Nomfuneko The amount does reflect twice You have a credit of ZAR -747.61 that can be refunded to your account I think i would rather just cancel right now please refund me and cancel my subscription your service is so slow 5 minutes ago
Nomfuneko Okay not a problem you really dont care do you so even when i have paid twice i cannot login and you simply do not care I am going to copy this chat and send it to your CEO 3 minutes ago
Nomfuneko You asked me to cancel your services and I have done so. You didn't want to give me a chance to troubleshoot your inability to sign in. I was still trying to trace your second payment, next thing you ask me to cancel services. this has been over an hour chatting to you after spending 20 minutes on you call line I am a paying customer trying to pay for your service which in turn pays your salary And you simply dont care