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1 reviews | Active since May 2016

15 May 2016, 15:06

DSTV SUCKS ASS

My DSTV Explorer was installed on May 3rd and i still have not gotten no help. Box Office - is not available in my region and Catch Up does not update! Call Centre is Useless! They say wait 48hrs, call back and then wait 72hrs and still nothing, I have wasted R350 worth of airtime and asked for a call back and received nothing! Today i spoke to an agent and they told me to use the self help option should i experience technical issues, I now tried going on to the website and it is not responding. SERVICE SUCKS! JUST FIX IT PLEASE!

0
Replies (9)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2016, 11:17
Official
Dear Fernaaz, We tried to contact you today on *** but could not reach you. Kindly follow the steps listed below to format the hard drive of your decoder. Please note that you will lose recordings, reminders, personalized settings. The content that was loaded on VOD will be deleted and reload afresh within 3 to five working days. Steps to format the decoder: • Press the DSTV button • Scroll to the right until you get to settings • Select system settings • Go to reset decoder settings • Then choose the reset to factory default and format hard drive. Once the decoder has formatted, kindly monitor your BoxOffice and Catch Up titles. Thank you for taking the time to contact us. Kind regards Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2016, 11:22
Official
Dear Fernaaz, It is also important to ensure that your signal strength and quality is above 95% for each Tuner as the Explora has three Tuners. Kind regards Dinah

Best regards,

's update18 May 2016, 12:52
Reviewer Update
Don't you think that, that was checked each time i called your call centre. Therefore no answer to my problem. So Monday morning i took my explorer to DSTV Agency in Lenasia @ Signet Terrace and it was reset and the hard drive was re-formatted, now Box Office has loaded 16 movies and Catch Up does not work. The past 2days Catch Up is downloading and i should check back soon. So what is your solution now? Should i wait 72hours?
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2016, 08:42
Official

Dear Fernaaz Haffajee

We tried to contacting you today to no avail. Please let us know of which time is convenient for us to contact you and provide us with an alternative number we can contact you on.

Regards

Elna

Best regards,

's update20 May 2016, 13:20
Reviewer Update
Kindly call the 082 number on your system noted by Simphewe as you keep on calling my husband number and he is unable to take you call.
's update20 May 2016, 13:21
Reviewer Update
Kindly call the 082 number on your system noted by Simphewe as you keep on calling my husband number and he is unable to take you call.
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2016, 08:31
Official

Mrs Haffajee

Thank you for taking our call today.

As discussed, we are liaising with our technical team for further assistance in this regard.

They might also contact you for more information.

We truly appreciate your time and patience.

Kind regards

Dinah

Best regards,

's update25 May 2016, 12:35
Reviewer Update
Thank you to Kenneth from the technical team for all your help and patients, much appreciated.
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2016, 09:10
Official

Dear Mrs Haffajee,

We would like to take this opportunity and thank you for your positive feedback.

Please be assured that this feedback will be forwarded to Kenneth and the technical team for great work.

Should you require any further assistance, please don’t hesitate to contact us.

Kind regards

Dinah

Best regards,