DK
Dirk K
1 reviews | Active since Oct 2013
28 Feb 2023, 13:35
DSTV Sucks!!!!!
On the 28 of January 2023 I made a payment to DSTV via their streaming app. On the 30th of January 2023 the deducted an amount from my account (They have no debit order instruction or authorization from me). Since then, the BFN branch refuses to assist, I have made about 10 calls to them, (being cut of most of the time). I have send 4 e-mails with all requested documentation to them, received the following reference numbers: ***8, ***2, ***8, ***8. It has been a month and I have not received a refund nor has the money being credited to my account. DSTV is *****ing money left right and centre from customers and they feel that they do not have to account for their actions.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Feb 2023, 13:39Hi Dirk,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Feb 2023, 13:39
Official
Hi Dirk,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DK
Dirk K's updateReviewer Update
11 Apr 2023, 13:09It is sad that you said you said you tried to contact us but used numbers NEVER ALLOCATED TO US!!!!! What tipe of business does not use the customers correct info? Get a grip. I received an e-mail on the 3rd of March stating HOW BUSY YOU ARE but that you are still unable to trace the money YOU STOLE!!!! from my account how pathetic it that. You just keep on escalating to a higher department because it allows you to keep on *****ing and de*****ing people. My profile has my up to date contact details if you ever really tried to contact me you would know that. I have never had a 011 number - lived in Bloemfontein my entire life, the 078 number that ends in 86 is definitely not my number (never has been) FOCUS AND DO YOUR JOB AND RETURN MY !#!$@ MONEY!!!!!
DK
Dirk K's update11 Apr 2023, 13:09
Reviewer Update
It is sad that you said you said you tried to contact us but used numbers NEVER ALLOCATED TO US!!!!! What tipe of business does not use the customers correct info? Get a grip. I received an e-mail on the 3rd of March stating HOW BUSY YOU ARE but that you are still unable to trace the money YOU STOLE!!!! from my account how pathetic it that. You just keep on escalating to a higher department because it allows you to keep on *****ing and de*****ing people. My profile has my up to date contact details if you ever really tried to contact me you would know that. I have never had a 011 number - lived in Bloemfontein my entire life, the 078 number that ends in 86 is definitely not my number (never has been) FOCUS AND DO YOUR JOB AND RETURN MY !#!$@ MONEY!!!!!