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Sonia T

1 reviews | Active since Dec 2020

30 Jan 2021, 20:01

DStv sucks

I am a fully paid up ****il March 2022) Premium subscriber. I was getting an E102 -29 error> Upgrade your service to get PVR services> I call the helpline and the consultamnt tells me to download the app and clear the error code> I download the app and the APP tell me that only a consultant can clear this code. I call again, the consultant tells me she cleared the code, Xtra view gone. I call again -3rd time - the consultant hangs up on me. I call again and am told I must get an installer as I have a weak signal. Installer comes and all is well. Installer leaves, an hour later E102 - 29 appears again. I call DStv and am told my decoder is faulty. I buy new decoder, call DStv to get new card in new decoder activated and no Xtra view. I call again, Xtra view activated but E102 - 29 is back. I call agtain and am told that my decoder is faulty.. my new decoder!!! I must come in??? I have just been IN !!! where can I get help?? I have paid 2x call out fees, I have spent many hours on the phone, I have bought a new decoder and the fault is still there. WHAT MUST I DO NOW??????

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jan 2021, 20:04
Official
Hi Sonia Thomashausen, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
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Sonia T's update30 Jan 2021, 21:37
Reviewer Update
DA very friendly and helpful young man, Edward, phoned me. He patiently went through every setting with me. He did not blame my side for the fault and hung up. He reset my account. He was polite and knowledgeable. All appears to be well. He said he would call me tomorrow to see if the setting were stable. I could not have wished for a better service. Thank you Edward.
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Sonia T's update31 Jan 2021, 09:31
Reviewer Update
Sadly, the problem still persists. The E109-29 error is back.
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Sonia T's update01 Feb 2021, 08:34
Reviewer Update
Ri have reformatted the hard disk.everything gone and the E109-29 code still comes up. I see Hello Peter is FULL of poor poor DStv subscribers who have the same problem and NO useful assistance.
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Sonia T's update01 Feb 2021, 09:04
Reviewer Update
My access to Showmax on my tablet through the Showmmax app has also been suspended. I cannot login anymore . A page comes up with subscription options. This tells me that the error is not on my side. Rather, it is an error with the setup on the DStv side. My tablet cannot be fauly too......