Dstv sucks

I bought a new decoder in Septemberas the old one was not functioning.I had not paid for reconnection of services yet and they told us that we were owing because the services were active without our knowledge as I know that we had not paid.I called several times and one of the agents told me that they would investigate if we were told that the services were active or not.Since then the gentleman has not gotten back to us.I paid the services to be reconnected on Monday I was told that we owe R316 and that’s what we should pay for our services to be reconnected.I paid and they were reconnected and now today the services are not connected and I’m told that I should pay an extra R502 including the time the services were said to be active without our knowledge.I’m very disappointed 😡😡😡