1 reviews | Active since Jul 2011
DSTV SUCKS
<p>Dstv takes away so many features/rights from us as consumers and get to smile about it as the CPA does nothing about it. I changed my DSTV to a monthly cash payment end of November by which I would expect my services to be suspended in December if I had not paid on the payment date of the next month. According to the agent I spoke to they a 5 day policy before they suspend an account for non-payment. I went on holiday and they decided to leave it on for 15 days and bill me because they did not switch it off when they needed to. their incompetance is riduclous.... </p>
Dear CK
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear CK
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear CK
Upon checking your account, we can verify that indeed your service was only disconnected on the 11/01/2017 as result you were charged a prorated amount for the days that the service was active without payment.
Please note that you must notify us to cancel your service on or before your payment date, yours being the 28th of every month as we cannot promise that the system will automatically disconnect the service if you didn't pay.
With that being said we have reversed charges for 11 days [1st - 11th of Jan ] however you are liable for the 4days [28th - 31st of Dec R97.94 ] since you didn't notify us to cancel the service. Kindly pay the R97.94 as soon as you can to update your account.
For more info please see this link: http://www.dstv.com/topic/service-customer-terms-and-conditions-***5 for our terms and conditions.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
Dear CK
Upon checking your account, we can verify that indeed your service was only disconnected on the 11/01/2017 as result you were charged a prorated amount for the days that the service was active without payment.
Please note that you must notify us to cancel your service on or before your payment date, yours being the 28th of every month as we cannot promise that the system will automatically disconnect the service if you didn't pay.
With that being said we have reversed charges for 11 days [1st - 11th of Jan ] however you are liable for the 4days [28th - 31st of Dec R97.94 ] since you didn't notify us to cancel the service. Kindly pay the R97.94 as soon as you can to update your account.
For more info please see this link: http://www.dstv.com/topic/service-customer-terms-and-conditions-***5 for our terms and conditions.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,