dstv SUCKS

I signed up disney plus with my dstv subscription. I am unable to watch any content on this platform. When I call dstv they constantly tell me the matter is being escalated and I will be called back within 24 to 48 hours. Its been 2 weeks and no feedback or call was made to me. I call in almost everyday but get told the same thing over and over again. They fave me disney plus customer number and the fault is not from them. Nobody from dstv seems to know what they doing but very good with making excuses or passing the buck. Disney plus consultant did a conference call with dstv and still they could not help. I am still waiting for a call from dstv. Quick to debt my account but not so quick to fix errors which is with them.