DSTV sucks

Bought a new dstv in my new house in Bloemfontein and i still kept my primary decoder in JHB. For two weeks DSTV works perfectly, then I get suspended and i call the DSTV call centre , just to find out i short pay them R211 sometimes last year, I pay my DSTV account every month according to my statements on the DSTV app, after numerous fights i got billed R511 to reconnect the service, Now my secondary decoder in Bloemfontein does not work , I spend TWO whole days with the call centre to get it reconnected and at one stage i was on the phone for 1h32 min and now they cant help me now i need to take out a totaly separate subscription for the new decoder, DSTV service honestly suck and i have been a customer for more then 6 years and never had issues until today , they extremely reluctant to even escalate my problem, I am highly disappointed with DSTV not wanting to assist me