DSTV SUCKS

my mother on Sunday presses something on her remote and it causes her to loos the signal between the remote and the dstv. i called just before 9 and a women had me id myself and then i was on hold about a hour decease she had no idea how to fix my problem. i shared my issue and she had me on hold thinking i was going to go away...LOL but i did not, then she came back and said i should take all to closest branch. i then noticed playing around with the remote myself that it was not changing the mode it was in. i called again just before 12 and spoke to a chap that i explained that i could not get the remote out of mode 3 and he started bla bla same Sh&^ as the earlier girl. i went as far as to drive and get new batteries. nothing helped. I went to Kruger Electronics and in a flash the girl had my remote out of mode 3 and what can i say the remote is working......how the F$%# do we have people working for such a big company and they can not assist with the most easiest issue. SHAME FOR OLD PEOPLE THAT WILL TRY AND PHONE AND SORT PROBLEMS OUT WITH SUCH A LOT OF CONCOMITANT PEOPLE. MULTI CHOICE YOU ARE GOING BACKWARDS AND IS COSTING YOUR SUBSCRIBERS A FORTUNE DUE TO THE FACT THAT YOU HAVE IDIOTS WORKING FOR YOU. THIS HAS BEEN A PROBLEM FOR MY HOUSE FOR SOME TIME NOW. WE DONT CALL YOU ANYMORE TO SORT OUT ISSUES