#DStv SUCKS

I over paid on my DStv account on the 26/03/2019. I got in touch with DStv Customer Care on numerous occasions since requesting for a refund to be done. I have sent through the required documentation (proof of payment) for the payment, which was done on the 26/03/2019 and posted on 28/03/2019. There has been endless back and forth from DStv contact center, first this then this then that, I have been nothing short of patient, it is now nearly a month later and no refund has been processed. My last contact from DStv was an email requesting proof of payment after I sent screen images, as I made an electronic payment, I then forwarded my bank statement as a copy of my ID. Still no joy from DStv Customer Care or their Finance Department. Is this a common practice for refund, so customers usually have to endure all this grief, when trying to get their money back. SERIOUSLY ANNOYED!!!!!!!!!!!