DSTV SUCKS.

I PURCHASED AN EXPLORA FROM DION WIRED. ON CALLING TO HAVE IT ACTIVATED I WAS TOLD THAT IT WAS REGISTERED IN SOMEONE ELSES NAME??!! HOW IS THIS POSSIBLE. TO ADD INSULT TO INJURY I WAS TOLD BY THE CALL CENTRE AGENT TO TAKE THE DECODER TO THEIR OFFICES TO HAVE THE PROBLEM SORTED OUT. FIRSTLY THIS IS NOT MY PROBLEM BUT THEIRS AND SECONDLY I MUST DRIVE ALL THE WAY TO A SERVICE CENTRE FOR SOMETHING THAT CAN BE VERY EASILY SORTED OVER THE PHONE.