RL
Riyaz L
1 reviews | Active since Apr 2013
23 Oct 2015, 21:35
DSTV Sucks
Hi <br> <br> Called DSTV call centre at 21h00 spoke to a call centre agent who was extremely unhelpful. Got put through her supervisor Zambuko who was even more unhelpful and sounded completely disinterested in helping me and even dropped the call on me. Multichoice please hire better people who are more interested in helping the customer. Zambuko does not deserve to be in a customer service environment , let alone in management.<br> <br> <br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Oct 2015, 09:35Hello Angrier12,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our staff members. Our internal processes will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our staff members. Our internal processes will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply30 Oct 2015, 09:35
Official
Hello Angrier12,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our staff members. Our internal processes will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our staff members. Our internal processes will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,