DSTV Sucks

My explorer wasinstalled today.I have been on the phone with you guys since 17:00 pm and my service is still not connected.The installer company didn't cancel my previous package and load it onto the explorer price lock.I have spent more than two hours on the phone trying to rectify this.I have used whattsapp,facebook,messanger and the sms system that you have provided to me.A total of 3 escalations was made to your price lock team to load my package.Till now,nothing has been done.Dissapointing matter is thatI am being billed for a service that I don't have.When I ask for the price lock contact details;I am told that they work via internal email.I must wait till 48 hours to get assistance.

Service delivery is at a zero tolerance in your organisation.