BG
Bianca G

1 reviews | Active since Apr 2012

10 Dec 2015, 13:10

DSTV subsription - channels removed

I decided to subscribe to DTSV again, after a year or so. I was very thrilled to find out that box office can be obtained through the compact package as we don't watch that much DSTV. This morning my children informed me animal planet is no longer part of our package. I phoned DSTV and they just rep**** that Animal planet, National Geographic and Nat Wild have been moved to premium. Never mind what I signed up for and what was sold to me when I signed up. It was just removed but it is still showing on the web as part of the compact package. Sorry mam. This is *********. I will not support DSTV.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 11:36
Official
Hello BiancaGericke,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team