Dstv subscriptions I never agreed to

The problem started when my Dstv disconnected, I used the Dstv Whatsapp for assistance with reconnecting. Then I got a call the following day from an agen who was telling me about the funeral plan and I refused to take the cover. But continued with precessing the cover for me, other subscriptions were included as well. I refused to taking those subscriptions because am a pensioner and cannot afford to pay so much. The previous month I used the Dstv whatapp chat again then chatted to Nokubonga who advised the matter was escalated to the rightful department that will call me the following day for the cancellation. I did not get a call till this day. Today I got an sms stating I need to pay R754.54, and I normally pay R400 and something only for watching Dstv. I sent a chat and spoke to Ayanda who I asked for the manager but decided end the chat before we concluded with out chat, she told me I was supposed to get a refence no for my quiry which she also failed proving me with one and decided to end the chat. Then I tried their whatapp platform again for connecting me to their manager as I want those subscriptions cancelled as soon as possible and was chatting to Dimpho who also refused to refer me to the manager. I am wondering why is Dstv that I have been loyal to for years treat me like am not a paying customer. I am super angry, their agents from whatapp line can,t resolve issues, their agents are forcing clients to take their covers by force and tell you about the process for the cancellation whilebthe activationing was easy for them to do but the deactivating is now difficult to do. I am now told to email or call Dstv that I can't even afford to call as am a pensioner and only surviving with government grant. I am angry because I feel treated like trash by Dstv, maybe they should take their staff to training because wooow. I am not going to pay the R754 because I won't afford to and did not agree from the first place to subscribe to those things that were not even explained to me. I understand why most people are unsubscribing is because of the bad poor service. The agents refuse to refer the matter to the managers for assistance and end the chat without conclusion.