DSTV Subscription Waiver & Death Benefit

Sooo, a few days ago(30 Nov 2023) I get a call from Multichoice(seemingly so) telling me how I qualified for a death benefit in which my dependents would receive 2yrs worth of subscription AT NO COST. They(my dependents) would also have the option of either maintaining the subscription/membership at no cost for the 2yr period or they would be able to cancel the membership and withdraw the 2yrs worth of subscription benefit as a cash component. So long story short, I specifically asked NO LESS THAN 3 TIMES in the call if this is just a benefit they are selling or if this is a NO COST membership and I was very specifically said to that there is NO COST to me for this benefit. Now, a few days later I see a deduction against my membership for DSTV Compact Plus Subscription Waiver Insurance Premium & DSTV Premium Subscription Waiver Insurance Premium, totaling to R43.77. Strangely though, I DO NOT even have a Premium Subscription. Can DSTV kindly contact me to have this reversed as soon as possible. Surely my call recording can be reviewed before contacting me. Thanks