DSTV Subscription ****s.

My mother is on DSTV access package. Lately we have been having problems with overdue balances of an insurance we did not take. They blocked all channels and we had to pay that amount before they go it on again. Then we had to cancel that, they said I will receive a confirmation email which i'm still waiting on. This cancellation I submitted on the 12th of April. Then again our TV went off, now they are saying we were on DSTV compact and we have an overdue balance, we never upgraded to DSTV compact and there's cancellation fees to be paid as well. This mismatch of subscription is happening for the time now. This morning we're encountering the same issue, we have to pay R109 to reconnect and I do not know why we were disconnected in the first place.