dstv Subscription Overcharge

I am very unhappy about the service I have received. I moved houses on 31 October 2022. At the complex that I have moved to there was poor signal as a result I had an error E48 which I reported telephonically and via DSTV Whatsapp line. This signal issue has only been resolved today, 8 November 2022. I expect DSTV to only charge me pro-rata usage for November because I did not have services or did not use them between 01 and 08 November. Secondly I should not and I refuse to pay for the reconnection amount of R110. I should not have been disconnected.