DSTV SUBSCRIPTION ERROR

My extraview is on a premium subscription. They downgraded me to dstv access. It's been over a week now I have been sent from piller to post. I've been to the dstv service center they told me to get a new decoder and charger. I did that and it still won't work. I was told to get an installer and it still didn't work. I've paid the in stalled close to R1000 just for a call out of something that's not working.

The dstv call center advisors were rude. They didn't help me and I'm paying R902 every month for services that are not working. I was told the extraview team would call me and still nothing even now. I'm fed up. I've spoken to almost 20 advisors and they all say the same thing that there is nothing wrong where as my TV shows dstv access and I'm paying a good amount of R902 every month. I have been promised a call from the extraview team and nothing even now. I'm tired and disconnecting this nonsense