Dstv subscription deactivate, but payment made on the 26th July

Yesterday 5th August I woke up to my services being suspended. On the 26th July I made an eft payment towards my dstv account which was r496, yesterday I made countless whatsapp messages to your whatsapp service and was told the money I payed was reversed. Why was the payment reversed and on my statement now it's shows that I have to pay r217 for the services to be activated, my question is why must I pay r217 when I payed the full subscription fee before my due date? I have provided POP but still my account is deactivated. I was given a reference *** number that they'll look into it. In the meantime I can't watch my programme's yet I payed for it in time, who'll compensate me for the days I couldn't access the services due to your incompetence and inconvenience to me as your client? Am so very disappointed at your service and you wonder why you are losing clients.

I hope this matter gets resolved very soon

Fiikle Masina ( ***) Angry client