Dstv subscription

My monthly subscription was due on the 25th of September 2019 and then early in the morning on the 27th of September I get an sms that my subscription has beeb disconnected and I have to pay an additional R50 for reconnection. So I was given a day basucally to make the payment? I've been speaking to other people and they even think that this might have been a mistake. I am always on time and have never missed a payment. I am even thinking of canceling my subscription now.