MT
Mxolisi T
1 reviews | Active since Apr 2014
06 Nov 2021, 11:52
Dstv Subsciption
I am very disappointed and angry at what multichoice is doing. I paid for my dstv subscription on the 12 October 2021 with the hope that it will run until 12 November as they have done in the past. I got an sms around the 28th Oct saying that I must ensure to make a payment by 92 Nov or else the services will be disconnected. Today 06 Nov my services have been disconnected. This cannot be alright, someone must attend to this immediately and reconnect my services until 12 November. I am extremely disappointed.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Nov 2021, 12:59 Hi Mxoli
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Nov 2021, 12:59
Official
Hi Mxoli
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MT
Mxolisi T's updateReviewer Update
07 Nov 2021, 13:57It's disgusting that I have not had a reply regarding this issue, goes to show that multichoice is arrogant and does not take these issues seriously after been their customer for more that a decade. Today I spent more than R120 airtime being sent from pillar to post and no one seem to give me a straight answer. The last person I spoke to is a lady called Lukhanyiso who promised to call me back and she did not. Worst part is that I have funds available on my dstv account but I have been disconnected. With this level of inefficiency from multichoice I'm even thinking of canceling my subscription for good because this is disgusting.
MT
Mxolisi T's update07 Nov 2021, 13:57
Reviewer Update
It's disgusting that I have not had a reply regarding this issue, goes to show that multichoice is arrogant and does not take these issues seriously after been their customer for more that a decade. Today I spent more than R120 airtime being sent from pillar to post and no one seem to give me a straight answer. The last person I spoke to is a lady called Lukhanyiso who promised to call me back and she did not. Worst part is that I have funds available on my dstv account but I have been disconnected. With this level of inefficiency from multichoice I'm even thinking of canceling my subscription for good because this is disgusting.
MT
Mxolisi T's updateReviewer Update
09 Nov 2021, 07:54Three days later after I had written a review and complained about the service I got from multichoice and still the query has not been resolved. It goes to show that they do not care and arrogant.
MT
Mxolisi T's update09 Nov 2021, 07:54
Reviewer Update
Three days later after I had written a review and complained about the service I got from multichoice and still the query has not been resolved. It goes to show that they do not care and arrogant.