DSTV stuff up more than a YEAR to sort out!!! DISGUSTING

If I could give less than 1 star I would. I will say I have never had any problems with DSTV until last year. Since then it has been disaster after disaster, frustration and infuriation and no end in sight. I was moving house and as I have done before I requested a price lock which was the explora decoder, premuim subscription and installation. I still went over it a few times with the lady on the call and was stressing as they said I had 7 days to do the installation and it would be more than 7 days before I moved and she assured me there wouldn't be any problems. I only got this as I basically needed the installation I already had three explora decoders on my account and you can only have three. Since then it has been worse than a nightmare!! They installed the wiring etc and the guys were fantastic, very helpful, they even sold me a new lnb and installed my one at my mothers house a few doors down so I could give her one of my decoders as I now had 4. However they were unable to activate the price lock. They said no problem they'll leave the system the way it was so we could watch TV and be back on Monday to sort it out. Monday they came back and nothing could be done.

Since then I have had endless problems and been trying to sort out my setup for a whole year now. The price lock decoder (the one I didn't really need) is supposed to be the main decoder with the subscription and installation included in the price lock. Then two additional decoders as xtraview. The price lock decoder is not the main decoder and the price lock is on the decoder ONLY, no subscription or installation. First they wanted to charge me for the decoder and I went bat****, cancelled my debit order and started doing EFT.

They eventually sorted that out but the whole setup is still incorrect. I then disconnected one of my decoders and the price of my subscription instead of dropping went UP!! I contacted them via the chat function on the website and the gentleman was VERY helpful but clearly had no CLUE what he was supposed to be doing and disconnected my second xtraview!

I then went into the branch at N1 City (not the first time to try sort this out I might add!) and asked to speak to a manager. I spoke to Jaca Mkhanyisi, he was very nice and promised to have this all sorted out (the setup the way it should be), he had to request the sales call first to confirm that what I said I wanted was what I ordered (even though I already had three decoders and what would I need a fourth for and I'd been saying the same thing for a YAER!). I asked how long this would take to sort out as I wanted it done before 1 November as I also wanted to get two new price locks for two explora ultra decoders. He ASSURED ME it would be done by the Wednesday (this was Saturday).

Monday I heard nothing, Tuesday I went back to DSTV (he wasn't working) and no one else could access what was happening, Wednesday I called the *** and got PE! they didn't know who he was, then I called again and got somewhere else, they were looking at my account and my airtime ran out, THEY DIDN'T BOTHER TO PHONE ME BACK. Thursday my mother went there and asked him to phone me as he was on LUNCH at 10am, and the consultant gave her his email address. I have been emailing more than once a day to find out what is going on and try get SOME KIND OF SERVICE. Nothing, he's still waiting for the call to be retrieved!!

THIS IS BEYOND DISGUSTING! Its now 1 November and over a week since I was there and still NOTHING. He doesn't respond to my emails anymore. Price Lock phoned me on Saturday about the new decoders, I was driving and asked them to call me back in 2 hours. More than 48 hours later still no call.

BUT LET ME PAY EVEN ONE DAY LATE AND THEY CUT YOUR SERVICE AND YOU'VE GOT TO PAY TO GET IT RECONNECTED!!!!! They want your money but not prepared to do anything to earn it. I'm totally at my wits end!!