DSTV - Struggle to get a decent service

It seems in the passed months that Multichoices service has gone from bad to worse. On Saturday 26 May i requested that my decoder be connected at a holiday unit. After many minutes on the phone, i was not successful with DSTV. I then called back and finally someone assisted me with the connection. DSTV has no respect for their customers. Customers spend someones over 30 minutes on the call to get assistance and there is no considerations for those costs. I requested a Manager to contact me and i have yet to be contacted. I think that the App for DSTV is useless. I cannot see the information related to my packages per decoder. I struggle to see what is going on on my profile. DSTV does not send my my monthly billing. I have even requested on my last call with no success. They are robbing their customers left right and centre. By hiding their billing they do not let the customer know what their dues are. Especially a customer whom has a holiday account.