DW
Dirk W

1 reviews | Active since Feb 2023

22 Oct 2024, 16:00

DSTV strikes again ....bad service and worse telephone manners

Despite a cancellation in services of more than 8 years already , the accounts and sales departments of DSTV keep phoning me telling me that they are busy with my account to upgrade and more Honestly this call comes thru 2 to 3 times a year and worst of all when I politely say to the person on the other line my subscription was cancelled more than 8 years ago there is a silence and then they just cut the phone off , no sorry or apology ...I think DSTV sales staff should be schooled in basic manners and customer phone calls training Its shocking how they conduct their calls and accounts

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Oct 2024, 16:10
Official
Hi Dirk, 

Thank you for reaching out to us. We have received your query and are currently looking into it. 

Our team will get back to you as soon as possible with the information or assistance you need. 
Should there be any further updates or details required, we will be in touch. 

Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team