Dstv streaming sucks. Bunch of *******

My partner registered for dstv streaming. We paid R499 pro rata. All the channels didn't show. We phoned them they declined and relinked my account. They took another payment R699. That means I over paid, as I paid a total of R1198. I have been trying to resolve this issue since the 5th of March. No one can help you if you call, that's only for decoders. On the live chat the consultants just mark the conversation as over even though I am still busy querying. I have sent proof of payment several times, each time the requirements change. First it was send proof of payment, then it was send proof of payment on a bank letter head, now I need it stamped. All the excuses under the sun but no help. Dstv just lost a customer for life. They stole my money. And what's even worse upon canceling they charged me another R98... good luck getting that out of me.