DSTV streaming service sucks

it's been more than 2 weeks now without streaming service, I only use streaming to watch DSTV, and I'm now paying for service that I cannot access.

Spoke to DSTV agent last week and this morning, and they are still unable to give me ETA.

whenever I chat with agents they take me through troubleshooting steps, and see the chat below...

why do I need to do a follow-up every time for service I'm paying and only to be told there's no ETA or open ref :(

" Agent: Alright, while you were troubleshooting I was asking around as to what could be the issue, it has been brought to my attention that the casting option is currently down Please use another method to view for now The technical team is working on finding a solution

Me: I was told the same thing last week thursday

Me: what is ETA?

Agent: Unfortunately I would be lying if a gave an exact answer. Kindly keep checking with us for any feedback, for now there has been to communication from the tech team regarding the matter

Me: Do I get a ref for this?

Agent: No there is no reference

Me: is there a Ref that you guys are working on? how do I do a follow up? I mean every time we gonna go through same steps again?

Agent: Simply ask on chat if there is feedback on the casting issue and the agent on chat will answer you. There will be no need to go through the same steps again There is no ref at the moment "