1 reviews | Active since Sept 2022
DSTV Streaming service - Payment not found!?
DSTV now offer streaming packages and on their website the premium package is R699 and it says sign up, pay and watch now. I followed all the steps on the DSTV website and paid the R699 via their website payment portal with my credit card. It is now the 7 September and to date, the service has not been activated as DSTV say that they can't find my payment!!!
I find this very unprofessional as I just followed their steps to make payment -this amount has gone off my bank account and my bank say that it is an immediate payment to DSTV as it is online payment. I have sent my bank statement as proof of payment through to them every day to no avail!!!!
There is no accounts department to speak too and not a manager in sight to handle my query. Every time I call or try the online help chat I have to explain my predicament again and again and again.
I am not happy with their service at all and would not recommend them to anyone.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DSTV have been telling me the exact same thing that you have said in your reply! To date nobody has gotten back to me.... That is the problem I am having with DSTV, nobody actually takes responsibility.
DSTV have been telling me the exact same thing that you have said in your reply! To date nobody has gotten back to me.... That is the problem I am having with DSTV, nobody actually takes responsibility.