DSTV Streaming service down and not communicating with clients, BAD DSTV SERVICE

DSTV are not communicating with their client when DSTV streaming is down. The only feature that works is the payment option. Can DSTV service be this bad that there is no way to communicate with them, WhatsApp, comes back with a message, “we are embarrassed, something went wrong”. We need to be re-imbursed when DSTV service is not available, it is a payment service and it services are not available, payment can not be taken.