DSTV Streaming service

I have had the worst experience with Dstv stream service. Since the 16th of May I have been unable to access Dstv Live TV I can only view what is on the home tab and Catch up. I have contacted them several times with programmed responses i.e. log off & log in, delete the app and reinstall. I eventually called 2 days later and was told there was a problem with the App it is not just me, I have also seen complaints on Twitter (X) about the same thing I have references but no resolutions. I was given these references *** and ***. Can this be escalated to the head of Customer service and whoever is responsible for the Dstv streaming app?