LA
Louis A
1 reviews | Active since Dec 2021
19 Jun 2022, 11:10
DSTV streaming service a failure
The whole streaming service is a joke. I pay almost R1000 a month just for streaming, and when the service doesn't work, no one can help you. live chat is the only option, where unresponsive, rude consultants take as long as they possibly can in order not to assist in the end. I am cancelling.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Jun 2022, 14:03Hi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2022, 14:03
Official
Hi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jun 2022, 11:29Hi Louis,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried ocntacting you on your mobile number *** with a *** and could not get hold of you.
Please provide us with a suitable time for us to contact or alternatively email *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried ocntacting you on your mobile number *** with a *** and could not get hold of you.
Please provide us with a suitable time for us to contact or alternatively email *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jun 2022, 11:29
Official
Hi Louis,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried ocntacting you on your mobile number *** with a *** and could not get hold of you.
Please provide us with a suitable time for us to contact or alternatively email *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried ocntacting you on your mobile number *** with a *** and could not get hold of you.
Please provide us with a suitable time for us to contact or alternatively email *** for further assistance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
LA
Louis A's updateReviewer Update
20 Jun 2022, 11:45Good day, thank you for the reply. If you feel like contacting me, please do so via email on ***. I do not need further assistance, and have canceled my subscription. If you are able to guarantee that the chaos regarding streaming limits and blocking content via the app on Apple TV will never happen again, and that you can deliver the premium streaming service to me at a price that is less than people receiving your service through decoders, feel free to contact me again. Until then, rest assured that your company will seize existing within the next five years. You cannot charge people almost R1000 a month, limit their streaming, and not have adequate staff or a system that can help instantly. It is ridiculous, I do not know how you actually think that you will have one customer left in a year or two.
LA
Louis A's update20 Jun 2022, 11:45
Reviewer Update
Good day, thank you for the reply. If you feel like contacting me, please do so via email on ***. I do not need further assistance, and have canceled my subscription. If you are able to guarantee that the chaos regarding streaming limits and blocking content via the app on Apple TV will never happen again, and that you can deliver the premium streaming service to me at a price that is less than people receiving your service through decoders, feel free to contact me again. Until then, rest assured that your company will seize existing within the next five years. You cannot charge people almost R1000 a month, limit their streaming, and not have adequate staff or a system that can help instantly. It is ridiculous, I do not know how you actually think that you will have one customer left in a year or two.