Dstv streaming *******

Dstv is the worst customer service experience and this is my first experience and sign up for their service I have never seen such a hopeless environment where nobody can resolve a simple issue in activating and account. On 3rd April 2022 seven days ago I signed up for DStv streaming services. The process was easy go onto the site register and sign up the site take you to the bank and payment is made via dstv site. The bank had a 1 day to clear payment and cleared it past Tuesday. My headache started when I enquired about activation. Thus far I have spoken to 5 agents at call centre was told by them streaming customer care interaction is done by live chat, the amount of chats I had with different agents I cannot recall none of them has taken ownership to resolve my query but yet I paid my 699 subscription. The request of all agents was proof of payment, my banker informed me that paying via 3d secure safe payments the banking system does ot generate proof of payment as it resides with Dstv as their platform was used to pull payment from my account. All agents are just on the note of proof of payment and more I explain the more proof of payment is requested. I have submitted my bank statement as proof but thus does not suffice I have given first six and last four digits of my card I paid with this also does not suffice all I'm getting it is escalated to who knows where does it take 7days to trace a payment on a platform used by dstv? My next question is will I get a 7day credit if activated today 🤔 or the amount of days I was without dstv?????????? What is customer care if they are hopeless and cannot drive the process end to end. I'm frustrated with dstv lack of commitment to service and ensuring clients receive what they pay for!!!!!! Please Dstv do not even respond with what you have done thus far because you have done jack in resolving my query keep your standard responses on hellopeter and rather post a resolution also credit allowance for the days I did not have access to dstv yet I paid and your system gladly took the payment. Don't ask any personal details of me on this forum go do your homework I cannot repeat my issue 20 times. DSTV IS A WASTE OF TIME MONEY AND EFFORT